Sorely behind on my lounge reports, I wanted to quickly lob in our recent experience in the American Airlines Admirals Club at Denver International Airport. Why? The service we received was outstanding and in an era where airlines catch a lot of flack, I think it’s worth recognizing instances that make the journey a pleasant experience.
First, it’s worth noting that everyone (I can’t think of an exception) we came into contact with in Denver and ultimately at Keystone Resort was incredibly nice. Not in a fake-nice sort of way, but genuinely helpful, chatty and just… nice. My family wasn’t the only one to notice as we overheard other travelers deliver similar praise.
It took us a miserable (thank goodness for Downton Abbey on the iPad) 4 hours (it’s normally 1 hour and 45 minutes, approximately) to reach the airport from Keystone due to a snow storm. Needless to say, we were tired and in dire need of wine and food.
I probably should have known we were in for a treat when Mary, one of the staff members behind the bar, doctored up my daughter’s cranberry juice into a much tastier drink. The tired kiddo was pleased. Next, the turkey and cheese panini she wanted wasn’t in stock and nothing else really struck her fancy. Fingers crossed, I ordered her an alternate sandwich and hoped for the best.
Instead, Mary brought her a half-turkey sandwich decorated with cheese, Ritz crackers and other kid-friendly fare she found in the back. When you’re flying with kids, it’s little things like this that make a huge difference and make the money I pay for the club membership as well as loyalty to the airline worth it.
Where Is The Admirals Club at DEN?
American Airlines departs from Terminal A so, not surprisingly, this is the terminal with the Admirals Club. However, the bonus is that it’s a short elevator ride above the train so it’s not an inconvenient place to hang out should your flight leave from a different terminal. We were flying United Airlines to San Diego on this day as they offered a direct flight and we were unable to handle a connection due to time constraints. It took us about 5 minutes to reach our gate in Terminal B from the Admirals Club.
Truth be told, it’s one of the smaller ones I’ve been to. There’s a seating area in front, a small kids play area with computer off to the side and a bar area in back. The restrooms are outside of the club. It’s nicely decorated and wasn’t too noisy (probably thanks to the Admirals Club benefit being dropped from American Express cards). I have no complaints about the WiFi and there’s a nice view of the airport from the bar area. It’s simple, but it will do.
My husband was disappointed that our extra long journey on the shuttle to the airport meant he missed a great deal of the Broncos-Chargers game. Because we were obviously in Bronco country, he wanted to root for the Chargers in peace in the Admirals Club since they were destined to lose. I can’t hold a conversation about football so save my life so he started chatting to another bartender at length about everything from sports to San Diego in general (it wasn’t busy). Therapy? Maybe.
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