Your Questions Answered
Here you’ll find answers to the questions we receive most about theme park tickets, VIP hotel perks, and San Diego hotels.
FAQs: Theme Park Tickets
This FAQ section relates to tickets sold on our ticket site powered by aRes Travel. For help, please refer to.
- support [at] areshotelsandtickets.com
- 888-795-3715 – my dedicated toll-free number
- International callers use +1 (619) 577-4068
aRes Travel Call Center hours:
Daily 6:00 a.m. – 7:00 p.m.
Pacific Time
(Reduced hours on holidays.)
You can also email us with questions.
Yes! First, check your spam folder. If you can’t find your tickets for any reason your confirmation email with the tickets in it can be resent.
Get your tickets resent by contacting aRes Travel. It helps to reference the email address that you used to purchase them.
It depends. You’ll need to crunch numbers to decide if a Go San Diego pass is right for your vacation. But this is one of the most frequently asked questions that I get.
Unfortunately, that’s not a question that we can easily answer for you.
This decision depends on:
- The attractions you would like to see.
- The price of the attractions you would like to see.
- How many consecutive days of sightseeing you have planned (Go San Diego All-Inclusive Passes are sold in 1-, 2-, 3-, 5-, and 7-day increments).
- Whether you plan to visit SeaWorld San Diego or LEGOLAND California (these are only on the Go San Diego All-Inclusive Pass, not the Go San Diego Explorer Pass).
Start by adding up the discounted ticket prices for the attractions you would like to see. Remember, that I have promo codes for San Diego Zoo, San Diego Zoo Safari Park, and LEGOLAND parks.
Compare your total for discounted ticket prices to the prices for Go San Diego. You’ll need to figure out whether their All-Inclusive or Explorer Pass are less expensive options.
To decide which of the two pass options may work, first think about how many days you have to sightsee and whether they’ll be consecutive. This will help you decide if the All-Inclusive Pass could work.
If it doesn’t work, next take a look to see if the attractions you want to see are on the Explorer Go San Diego Pass (LEGOLAND and SeaWorld are not).
Fraud prevention systems in place sometimes require buyers to submit additional information. Here’s what to do.
aRes Travel collaborates with major attractions to combat fraud. This involves fraud prevention systems that trigger when a transaction meets certain criteria.
These systems get it right most of the time, but every once in a while, a legitimate transaction is blocked.
If you receive a notice that your tickets are blocked, it’s easy to have this fixed.
How to unblock your tickets
Fraud scan systems notify purchasers by email to check for a micro deposit (in cents) authorization on the credit card used to purchase the tickets.
You can usually view these micro deposits in your pending transaction section when you log into your credit card online or through your credit card app.
Follow the link sent in the notification email from aRes Travel. Enter the micro deposit amounts.
Once the correct amounts are submitted, the tickets are unblocked automatically.
Why fraud alerts trigger
These alerts can be triggered when transactions are truly fraudulent or when purchasers accidentally typo phone numbers or addresses tied to credit card billing addresses.
Or, on a rare occasion, a fraud alert is triggered on a legitimate transaction.
Unfortunately, theme parks and authorized ticket sellers face a lot of fraudulent activity related to attraction ticket products. This results in massive costs annually in straight losses and labor.
Contact aRes Travel
If you are still having trouble unblocking your tickets, please contact aRes Travel. It helps to reference your ticket number (ticket numbers start with AON) or the email address you used to purchase them.
Some theme parks like LEGOLAND California and Universal Studios Hollywood require date-specific tickets. Here’s what to do if you need to change dates.
Sometimes people accidentally purchase tickets on the wrong date or plans change. If you need to change the dates on your tickets, please contact aRes Travel for a solution.
A handful of theme parks require that you purchase date-specific tickets. If you need to change the date, please contact aRes Travel.
Yes, you can purchase tickets on a mobile device.
And, you can access your tickets on your phone. Simply pull up the QR code accessible in the confirmation email you received and have it scanned at the gate.
There is no need to bring a printed ticket to the theme park unless specified.
For troubleshooting ticket-related issues please contact aRes Travel directly.
Many without access to a printer people buy our tickets without access to a printer. They will have a QR code or bar code that can be scanned at the gate.
We have promo codes that offer additional savings to San Diego Zoo, San Diego Zoo Safari Park and LEGOLAND parks.
You can sign up here to instantly receive our promo codes. You can unsubscribe at any time.
Yes. aRes Travel is an Authorized Ticket Seller to major theme parks across the United States.
They are authorized ticket sellers to:
- Disneyland
- Universal Studios Hollywood and Universal Orlando
- Knott’s Berry Farm
- LEGOLAND California, New York, and Florida
- San Diego Zoo and San Diego Zoo Safari Park
- SeaWorld Entertainment Parks
- And Many Others
Over the years, we have sold millions of dollars worth of these theme park tickets without issues. We wouldn’t sell them if they weren’t legitimate for all sorts of reasons.
FAQs: VIP Hotel Bookings
We can help you book luxury hotels worldwide with extra benefits through Virtuoso and other VIP programs.
If you’re not feeling tech savvy or need quotes for Four Seasons or another hotel that requires us to get you rates, use the forms below to get into our queue.
Virtuoso is the leading global network of agencies specializing in luxury and experiential travel.
Through my partnership with Cadence Travel in La Jolla, you can access Virtuoso benefits at thousands of hotels worldwide.
These luxury hotels are vetted for quality and service — not every property can belong to Virtuoso. And we have a dedicated service contact at these hotels that we can call for immediate assistance.
The extra benefits can include daily breakfast for two, one-time $100 credits, upgrades, and more extra perks at no extra cost to you.
You can book many Virtuoso hotels directly online through my dedicated Virtuoso page.
Book each room in a separate transaction if you need to book multiple rooms on Virtuoso.com.
Unfortunately, AAA can’t be combined with VIP rates like Virtuoso.
We can book AAA rates for you, however!
Virtuoso is a program we provide access to that adds extra benefits to your luxury hotel booking at no extra cost to you.
Through my affiliation with Cadence, a La Jolla based luxury travel agency, you have access to hotel VIP programs.
One of the most comprehensive programs is Virtuoso which includes thousands of hotels representing numerous big and boutique luxury brands worldwide.
When you book Virtuoso hotels, you enjoy added perks that can include:
- Upgrades at check-in, subject to availability
- Daily breakfast for two
- A $100 hotel credit
- Early check-in or late check-out, subject to availability
- And more
We currently do not charge additional fees to book hotels for you as the hotels compensate us. This means that there is no additional fee to use Virtuoso.
The majority of Virtuoso member hotels offer online booking on Virtuoso.com. This means that you can book hotels immediately with my benefits 24 hours a day.
Due to overwhelming volume and a desire to keep our services free, we’d like to show you how to find prices for luxury hotels and book them directly online.
Here are the easy steps:
- Search for your preferred Virtuoso hotel.
- Select your hotel to navigate to its Virtuoso page.
- (Mobile devices only.) Activate the desktop version of Virtuoso.com. Scroll down to the navy blue section at the bottom of a Virtuoso hotel page. Click the link that says “Full Site.”
- If your hotel offers online booking, you’ll see a booking widget. Enter your dates and ONLY the number of adults traveling to get the correct price. I’ll add on any kids after you book.
- Choose a room and click the red “Book” button.
- You’ll be prompted to log in or create a new Virtuoso account. You will see the lowest rates after logging in.
- Book your hotel! We’ll be notified and will follow up with you.
Unfortunately, you can not pay with points.
Yes! You can earn points on Virtuoso or other hotel VIP reservations.
We link to other hotel sites like Hotels.com, Booking.com, Hilton.com, and others where you may make bookings. If yo book through them, we will not be your travel advisor on record as you will have booked directly through one of these services.
Part of our business model is to help you decide the best way for you to book a hotel.
Sometimes, that means linking to external hotel sites. If you book through these sites, we might get an affiliate commission for the referral, but we are not your travel advisor.
We ARE the travel advisor on your reservation when you:
- Book online through our Virtuoso.com site.
- When you work with us directly by email to book a reservation for you.
Our services are currently free. We prioritize hotel requests with firm dates and hotel selections.
Our volume is high so it will take significantly longer for us to get back to you if your dates are too open-ended.
FAQs: San Diego Hotels
Katie lives in La Jolla is a San Diego hotel expert. She has relationships with people inside the hotels where we have VIP programs. This means insider intel and extra special treatment for the people we book into them.
San Diego has 70 miles of coastline and it can be difficult to figure out where to stay.
If you still need help, use the forms below to get into our queue.
You can book Hotel del Coronado on your own with extra perks through my Virtuoso site! Here’s how to do it.
Hotel del Coronado is my most frequently booked hotel in San Diego. The Virtuoso amenities we have there include:
- Daily full breakfast per person for two guests per bedroom
- $100USD equivalent Food & Beverage credit utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full)
- Early check-in/late check-out, subject to availability
- Complimentary Wi-Fi
These Virtuoso amenities apply to each building on the Hotel del Coronado resort:
You can book online yourself through my Virtuoso pages linked above in the same way that we would book it for you. Use the number of adults traveling to get the correct rate. We’re notified when you book and will follow up to collect arrival details and can have your kids added on to the reservation at that time.
Here are the top family-friendly choices from my list of best hotel pools in San Diego.
Kids must be 42″ to ride water slides with an adult and 48″ to ride water slides alone.
Park Hyatt Aviara
The pool area has two small water slides, a zero-entry family pool, pool cabanas, and a kids’ splash pad.
Fairmont Grand Del Mar
This pool has a sand play area adjacent to the family pool.
Hyatt Regency Mission Bay
This pool offers two small water slides on the pool deck but no shallow wading pool for kids. You may also rent pool cabanas, and some have fire pits for s’mores.
Omni La Costa
Splash Landing is the family pool area, and it has a sand play area at the entry to one pool, a small water slide, and a splash pad.
Hotel del Coronado
The main pool is only for resort guests. You may rent cabanas and cabanettes here. But many families choose the Poolside Terrace Two Queen room because it provides faster pool access. Some book it in lieu of a pool cabana.
✅ Read my list of best hotel pools in San Diego.
My top picks for kids and multigenerational beach resorts are narrowed down from my list of best beach hotels in San Diego.
We actually don’t have that many beach resorts in San Diego. You can read more about all of the beachfront hotels and resorts throughout the county that I like. However, these are the best for families.
- Hotel del Coronado
- La Jolla Beach and Tennis Club
- The Seabird Ocean Resort
See my full list of best family hotels in San Diego.
I have benefits at most higher-end hotels in San Diego. Here’s the list.
The hotels on this list participate in VIP programs which means that I can book you in with extra perks (like free daily breakfast for two, upgrades, and $100 hotel credits) at no extra cost to you.
You can book many hotels immediately through my Virtuoso site while others we have to book for you
Coronado
- Hotel del Coronado (read my review / book now)
- Beach Village at The Del (read my review / request rates)
Downtown San Diego
- Pendry San Diego (read my review / book now)
- The US GRANT (read my review / book now)
- The Guild San Diego (read my review / request rates)
- Hotel Republic (read my review / request rates)
La Jolla
- The Lodge at Torrey Pines (read my review / book now)
Del Mar
- Fairmont Grand Del Mar (read my review / book now)
- L’Auberge Del Mar (read my review / request rates)
Rancho Santa Fe
- La Valencia Resort (read my review / book now)
Encinitas
- Alila Marea Encinitas (read my review / request rates)
Carlsbad
- Park Hyatt Aviara (read my review / book now)
- Four Seasons Residence Club Aviara (read my review / request rates)
Oceanside
- The Seabird Resort (read my review / request rates)
- Mission Pacific Resort (request rates)
Destination Spas
Golden Door is in San Marcos in North San Diego and Rancho La Puerta is just across the Tecate border crossing in Mexico.
- Golden Door (read my review / request rates)
- Rancho La Puerta (request rates)
There is no one-size-fits-all answer.
It depends on budget, preferred location, preferred hotel class, how important beach access is, and what kind of pool you want.
We have A LOT of information on this page of San Diego hotels.
Research and Book on your own
We offer two tools if you’d like to research hotels with VIP programs on your own.
In both cases, you’ll need to understand the occupancy and bedding of the room or suite you’re booking. You can find this information on a hotel’s website directly. We’ll receive your reservation within minutes and will follow up to help make sure everything is correct.
Virtuoso
You will need to create a free account and log in to see the most accurate rates.
Travelwits
This tool allows you to see other VIP rates, such as Four Seasons Preferred Partner and Hyatt Prive, in addition to Virtuoso. Password: VIP
